Remote assistance
Suitable account, email, software and configuration issues may be investigated using authorised remote access.
PCFIXIT Business IT Solutions · Gold Coast
On-demand IT support for your business
Need help with a specific technology problem or a defined piece of work? Contact PCFIXIT to discuss suitable support and the scope required.
We assess the issue, access requirements and likely next steps before arranging work. For businesses needing ongoing responsibility for their systems, ProactivCare provides a separate managed-service pathway.
Support options
Choose the approach that fits the problem
Onsite assistance
Physical equipment, network faults and installations may require a visit to your workplace.
Ongoing managed IT
Explore ProactivCare if your business needs ongoing support, maintenance and management.
Before work starts
Agree the scope and responsibilities
Tell us what is affected, how many people cannot work and whether another provider currently manages the system. We discuss access, authorisation, assessment and any project dependencies.
Work is subject to availability and an agreed commercial arrangement. Parts, licences, vendor fees and work beyond the agreed scope are not assumed to be included.
Existing clients
Keep requests in the support process
Existing clients should use the client support page and agreed request channels. Include your ticket reference when following up.
Your questions
Frequently asked questions
Can you help if we do not have a managed IT agreement?
Contact us to discuss the problem. Suitability, access, availability and commercial arrangements need to be confirmed before work begins.
Is on-demand support the same as managed IT?
No. On-demand work addresses an agreed request. Managed IT establishes ongoing responsibilities for supported systems and users.
Can you guarantee an immediate fix?
No. Diagnosis, access, third-party services and parts can affect resolution. We assess the issue and explain the next steps.
Do you provide residential support?
Limited support is available for suitable computer issues. Use the contact page to discuss the device and arrange an assessment if appropriate.
Related services and next steps
PCFIXIT is based at Ste 4, 25 Township Drive, Burleigh Heads QLD 4220. Office visits are by appointment. View our service areas.
Talk to PCFIXIT
Tell us what has stopped working.
Include the affected service, location and business impact so we can discuss the appropriate next step.