PCFIXIT gives Australian small businesses one accountable IT partner for support, Microsoft 365, devices, cybersecurity, backup and recovery.
Your staff get a clear place to ask for help. Meanwhile, your systems are monitored, maintained and protected between support requests. As a result, you get practical advice about what needs attention, what can wait and where the real business risk sits.
In addition, Gold Coast businesses can access local onsite assistance when required, while supported users and devices receive consistent remote support across Australia.
Start with a practical conversation about your current support, risks and priorities. No obligation to change everything.
Whether your team is on the Gold Coast or distributed around Australia, start with one accountable support process and a managed approach to technology, security and recovery.
For Gold Coast organisations that want a structured helpdesk and proactive management, together with access to local hands-on assistance when required.
For organisations with supported users and devices across Australia that need one consistent helpdesk, management and security experience.
Managed IT is our primary business service, but it is not the only way PCFIXIT can help. We also provide pay-as-you-go remote support and limited residential IT assistance, subject to availability and suitability.
Get remote assistance for a specific computer, Microsoft 365, email, software or general technology problem without committing to an ongoing managed-services agreement.
PCFIXIT can assist residential customers with selected computer and technology issues where the request fits our capabilities and current availability.
You should not need to manage the IT provider before you can manage the business.
For that reason, PCFIXIT combines a structured helpdesk and client portal with ongoing accountability for the supported environment. Requests can be tracked, recurring problems can be investigated and, meanwhile, important maintenance continues even when nobody has opened a ticket.
Practical business IT experience built since 2007 across real small-business environments.
Requests are logged, prioritised and tracked through a clear support process.
Monitoring, patching, backup and security continue even when no ticket is open.
Technology and cyber risk are discussed in terms management can evaluate.
Three levels of managed IT support, cybersecurity and resilience. Each tier starts with structured technology management. From there, protection, monitoring and recovery capability increase with the needs and risk profile of the business.
Core managed IT for day-to-day support and properly maintained technology.
Stronger controls around users, Microsoft 365, endpoints, applications and identity.
Advanced monitoring and resilience for higher operational or cyber risk.
Exact inclusions depend on the supported environment and agreed service scope. Standard helpdesk coverage is 8×5. Optional 24×7 remote helpdesk coverage is available with ProactivCare+ and ProactivCare++.
We will start with your users, systems, risks and current support problems.
IT problems rarely live in neat little boxes – and neither do internet and phone problems.
For example, a connectivity issue can affect Microsoft 365, cloud applications, remote access and VoIP at the same time. Therefore, PCFIXIT can bring supported IT, cybersecurity, business internet and voice services together, giving your team one place to start when something is not working.
Structured remote helpdesk support with Gold Coast onsite assistance where applicable.
Monitoring, maintenance and patching of supported business devices.
Email, collaboration, administration, identity and supported security controls.
MFA, authentication and access controls around supported accounts.
Layered protection across people, identities, devices, applications and cloud.
Managed backup, monitoring and restore assistance for supported endpoints.
Independent protection for supported cloud business data.
Supported business infrastructure managed around reliability and security.
Business NBN connectivity for suitable locations, plans and operational requirements.
EE and EA connectivity options for businesses needing higher-performance access.
Mobile connectivity for suitable primary, temporary or backup internet requirements.
Business voice services coordinated alongside supported connectivity and IT.
One team for IT, internet and voice.
Discuss your site, users, current services and availability requirements with PCFIXIT.
Preventing every incident is not realistic. Instead, the objective is to reduce the likelihood and impact of an incident while maintaining a sensible way for the business to recover.
Consequently, PCFIXIT considers people, identity, endpoints, applications, Microsoft 365, business data, monitoring, backup and recovery as connected parts of cyber resilience.
PCFIXIT uses recognised guidance to help businesses understand their current security position, identify gaps and prioritise achievable improvements. SMB1001 provides a practical maturity pathway for smaller organisations, while the Essential Eight helps structure important controls around patching, application control, identity, access, backups and recovery.
In addition, we can help assess alignment, plan improvements and manage agreed controls. The objective is measurable risk reduction appropriate to the business – not a vague or unsupported claim of automatic compliance.
Perhaps support has become slow, problems keep returning or nobody can clearly explain the backup position or security controls. In that case, it is worth reviewing how the environment is being managed.
First, PCFIXIT seeks to understand the existing environment, access, documentation, dependencies, risks and priorities. From there, a structured transition can be planned around what genuinely needs to change.
Plan a Structured IT TransitionCommon questions businesses ask before moving their managed IT and cybersecurity to PCFIXIT.
PCFIXIT takes responsibility for agreed parts of the IT environment, which may include support, endpoint management, patching, Microsoft 365, identity, backup, cybersecurity, infrastructure and ongoing technology management.
PCFIXIT is based on the Gold Coast and provides local onsite assistance across supported Gold Coast locations. Remote helpdesk, endpoint management, Microsoft 365, backup and security services are available for supported users and devices across Australia.
Standard ProactivCare helpdesk coverage is 8×5. Optional 24×7 remote helpdesk coverage is available with ProactivCare+ and ProactivCare++, subject to the agreed service scope.
Yes. Security forms part of the ProactivCare model. Higher tiers add stronger controls, enhanced monitoring, improved visibility and additional resilience capabilities.
ProactivCare can include managed endpoint backup and independent Microsoft 365 and supported SaaS backup, together with monitoring, restore assistance and recovery testing according to the agreed scope.
Yes. PCFIXIT first reviews the current environment, access, documentation, risks and dependencies before planning a structured transition.
Yes. PCFIXIT provides pay-as-you-go remote IT support for suitable one-off issues, subject to technician availability, system access and the nature of the request. An ongoing ProactivCare agreement is not required for this service.
PCFIXIT provides limited residential IT support for selected issues. Requests are assessed case by case, and remote assistance may be recommended where practical. Not every device, problem or onsite request can be accepted.
Yes. PCFIXIT can provide suitable NBN TC4, Enterprise Ethernet, Ethernet Access, 4G, 5G and business VoIP services. Availability and the appropriate service depend on the location, infrastructure, business requirements and agreed scope.
PCFIXIT can use SMB1001 and the Essential Eight to assess the current security position, identify gaps and guide practical maturity improvements. The appropriate controls and target maturity depend on the organisation’s size, systems, risks and operational requirements.
Tell us about the slow support, recurring problems, Microsoft 365 concerns, cybersecurity gaps or backup uncertainty. We will help you identify the practical next step.
No-pressure initial conversation · Gold Coast based · Australia-wide remote support
