Business IT Support
Structured remote helpdesk support with Gold Coast onsite assistance where applicable.
Managed IT • Cybersecurity • Recovery
Managed IT.Cybersecurity.Clear accountability.
Stop losing time to unreliable IT and recurring support problems.
PCFIXIT gives Australian small businesses one accountable IT partner for support, Microsoft 365, devices, cybersecurity, backup and recovery.
Start with a practical conversation about your current support, risks and priorities. No obligation to change everything.
Workplace photo: Tim van der Kuip / Unsplash
Established 2007Based in Burleigh HeadsRemote & onsite supportOne accountable IT partner
Managed IT, cybersecurity and recovery
One accountable partner for the technology your business depends on.
Endpoint Management
Monitoring, maintenance and patching of supported business devices.
Microsoft 365
Email, collaboration, administration, identity and supported security controls.
Identity & Access
MFA, authentication and access controls around supported accounts.
Cybersecurity
Layered protection across people, identities, devices, applications and cloud.
ASD Essentials guidance and SMB1001/CyberCert certification support.
Endpoint Backup
Managed backup, monitoring and restore assistance for supported endpoints.
Microsoft 365 & SaaS Backup
Independent protection for supported cloud business data.
Network & Infrastructure
Supported business infrastructure managed around reliability and security.
Clear accountability
Less chasing.
Clearer ownership.
You should not need to manage the IT provider before you can manage the business.
Your staff get a clear place to ask for help. Behind the scenes, monitoring, maintenance, security and backup continue between support requests.
One place to start
A structured helpdesk and client portal keep requests visible and accountable.
Work that happens between tickets
Supported systems are monitored, patched and maintained as part of the agreed service.
Advice you can act on
Understand what needs attention, what can wait and where the business risk sits.
The ProactivCare approach
Support that grows
Support that grows
with your business.
Three levels. One accountable partner. Start with structured IT management, then add the protection and resilience your business needs.
ProactivCare Readiness
Core managed IT for day-to-day support and properly maintained technology.
- 8×5 remote helpdesk
- Endpoint monitoring and patching
- Microsoft 365 administration
- Identity and MFA baseline
- Endpoint and SaaS backup
Reliable IT. Security basics covered.
ProactivCare Maturity
Stronger controls around users, Microsoft 365, endpoints, applications and identity.
- Everything in ProactivCare Readiness
- Enhanced endpoint and identity protection
- Email, DNS and web security controls
- Application control and awareness controls
- Optional 24×7 remote helpdesk
Stronger protection. Better visibility.
ProactivCare Resilience
Advanced monitoring and resilience for higher operational or cyber risk.
- Everything in ProactivCare Maturity
- Advanced security monitoring
- Zero Trust and security hardening
- Incident-response readiness
- Risk, recovery and resilience planning
Advanced defence. Greater resilience.
Exact inclusions depend on the supported environment and agreed service scope. Standard helpdesk coverage is 8×5. Optional 24×7 remote helpdesk coverage is available with ProactivCare Maturity and ProactivCare Resilience.
Find the Right ProactivCare Level
We will start with your users, systems, risks and current support problems.
Cyber risk & resilience
Security built into
the way you work.
Protection, identity, monitoring and recovery belong in the same conversation. We help you understand your current position and prioritise practical improvements.
ASD Essentials
Review relevant guidance against your systems and risks. Turn priorities into a practical plan, with clear ownership and evidence of effective controls.
Explore ASD EssentialsSMB1001 / CyberCert
Identify gaps, prioritise improvements and organise evidence to prepare for certification through CyberCert. The focus is measurable progress appropriate to your business.
Discuss Certification ReadinessPeople · Identity · Endpoints · Applications · Microsoft 365 · Monitoring · Recovery
Request a Cyber Maturity ReviewLocal presence. National reach.
Support where
your people work.
Based in Burleigh Heads. Supporting Gold Coast businesses onsite where required, and supported users and devices remotely across Australia.
Changing IT providers
A clear path
to better support.
Slow responses, recurring problems or uncertainty about security and backups are reasons to review your support.
A change starts with understanding your environment, then planning the handover around your business.
Understand
Review your systems, access, documentation, dependencies and current concerns.
Prioritise
Identify the risks and practical improvements that need attention first.
Transition
Plan a structured handover with clear responsibilities and agreed scope.
More from the same team
Keep your supporting
technology connected.
Connectivity, voice and hosting coordinated alongside your managed IT. One place to start when your technology needs attention.
Business internet & IP
NBN TC4, Enterprise Ethernet and Ethernet Access, matched to your site and requirements.
Explore Connectivity →4G / 5G & voice
Mobile connectivity options and business VoIP for the way your people work.
Explore Business Voice →Hosting & VPS
Hosting and virtual private servers for business websites, applications and workloads.
Discuss Hosting →
Managed IT questions
Straight answers.
Common questions businesses ask before moving their managed IT and cybersecurity to PCFIXIT.
What does a managed IT provider do?
PCFIXIT takes responsibility for agreed parts of the IT environment, which may include support, endpoint management, patching, Microsoft 365, identity, backup, cybersecurity, infrastructure and ongoing technology management.
Where does PCFIXIT provide support?
PCFIXIT is based on the Gold Coast and provides local onsite assistance across supported Gold Coast locations. Remote helpdesk, endpoint management, Microsoft 365, backup and security services are available for supported users and devices across Australia.
What are the standard helpdesk hours?
Standard ProactivCare helpdesk coverage is 8×5. Optional 24×7 remote helpdesk coverage is available with ProactivCare Maturity and ProactivCare Resilience, subject to the agreed service scope.
Does ProactivCare include cybersecurity?
Yes. Security forms part of the ProactivCare model. Higher tiers add stronger controls, enhanced monitoring, improved visibility and additional resilience capabilities.
Do you provide endpoint and Microsoft 365 backup?
ProactivCare can include managed endpoint backup and independent Microsoft 365 and supported SaaS backup, together with monitoring, restore assistance and recovery testing according to the agreed scope.
Can PCFIXIT take over from an existing IT provider?
Yes. PCFIXIT first reviews the current environment, access, documentation, risks and dependencies before planning a structured transition.
Do you offer pay-as-you-go IT support?
Yes. PCFIXIT provides pay-as-you-go remote IT support for suitable one-off issues, subject to technician availability, system access and the nature of the request. An ongoing ProactivCare agreement is not required for this service.
Do you still help residential customers?
PCFIXIT provides limited residential IT support for selected issues. Requests are assessed case by case, and remote assistance may be recommended where practical. Not every device, problem or onsite request can be accepted.
Can PCFIXIT provide business internet and VoIP?
Yes. PCFIXIT can provide suitable NBN TC4, Enterprise Ethernet, Ethernet Access, 4G, 5G and business VoIP services. Availability and the appropriate service depend on the location, infrastructure, business requirements and agreed scope.
How do ASD Essentials and SMB1001/CyberCert fit into your services?
PCFIXIT can help review relevant ASD Essentials guidance alongside SMB1001 and plan improvements for your business. Existing Essential Eight controls remain useful during the transition, but an Essential Eight maturity rating does not automatically establish effectiveness under ASD Essentials. Scope, priorities and evidence need to reflect your systems and risks.
Your next step
Find out what needs attention – and what to do first.
Based in Burleigh Heads? Explore our local business IT support, compare support plans or plan a provider handover.
Tell us about the slow support, recurring problems, Microsoft 365 concerns, cybersecurity gaps or backup uncertainty. We will help you identify the practical next step.
Request an IT review
Call 1300 930 179
No-pressure initial conversation · Gold Coast based · Australia-wide remote support