Call handling
Discuss extensions, business hours, voicemail, incoming call routing and how staff answer calls.
PCFIXIT Business IT Solutions · Gold Coast
Business phone systems and connectivity
PCFIXIT helps Gold Coast businesses plan and support voice and internet services around the way their staff work.
Discuss 3CX, business VoIP and connectivity requirements together so call handling, internet access and support responsibilities are considered as one environment.
Business voice
A phone system that fits your call flow
Staff and locations
Assess desk phones, supported mobile or desktop applications and any remote-working requirements.
Licensing and support
Agree the edition, capacity, hosting, calling services and ongoing support responsibilities.
Features vary by 3CX edition and deployment. We confirm the required functionality before quoting. View the current 3CX feature comparison.
Business internet
Match connectivity to the workplace
We can discuss business NBN, Enterprise Ethernet and backup connectivity options. Suitable services depend on the address, carrier availability, usage and commercial requirements.
- Staff numbers, cloud applications and concurrent calls.
- Upload as well as download requirements.
- Static addressing and supported remote-access needs.
- Internet backup and the effect of a power outage.
- Installation lead times and existing service obligations.
Planning a change
Keep numbers and dependencies in view
Identify every number and service before cancelling an existing connection. Number portability, alarm or other equipment dependencies and the proposed cutover need checking.
A service proposal should identify the applicable charges, terms and relevant service information. Transfer timing is confirmed through the provisioning process rather than assumed in advance.
Your questions
Frequently asked questions
Can we keep our existing phone numbers?
Number transfer may be available, subject to eligibility and provider checks. Do not cancel the existing service before the transfer process is confirmed.
Does internet backup guarantee uninterrupted calls?
No. Failover behaviour depends on the connection, equipment and phone service. We discuss the expected limitations when designing the solution.
Are all 3CX features included?
No. Features depend on the edition, licensing and deployment. We confirm the functionality needed for your proposal.
Can you support our business network too?
Yes, for supported equipment within an agreed scope. Network and Wi-Fi reliability are important parts of voice performance.
Related services and next steps
PCFIXIT is based at Ste 4, 25 Township Drive, Burleigh Heads QLD 4220. Office visits are by appointment. View our service areas.
Talk to PCFIXIT
Plan your next voice or internet change.
Tell us your location, staff numbers, current services and the problems you want to solve.