Client portal
Open the ProactivCare Client Service Portal to submit or follow up a request.
PCFIXIT Business IT Solutions · Gold Coast
Support for existing PCFIXIT clients
Use the client portal to log a support request and keep the details in one place. If you need to speak with us, call 07 5522 1120.
Tell us what is happening, who is affected and how the issue is affecting work. Your support agreement determines service coverage and response arrangements.
Request help
Choose the right support pathway
Speak to PCFIXIT
Call 07 5522 1120 and explain the issue and business impact. Availability follows your service arrangements.
Verify your technician
Use technician verification before granting access if you need to confirm who is assisting you.
Useful information
Help us understand the problem
- Your business name and contact details.
- The affected user, computer or service.
- What happened and when it started.
- Any error message or screenshot without sensitive information.
- How many people are affected and what work is blocked.
- Any recent changes that may be relevant.
Do not include passwords, MFA codes or recovery keys in a general support message. Follow the agreed secure process if a technician needs access information.
New enquiries
Not an existing client?
Use our contact page to discuss business IT support or a suitable computer assessment. Office visits are by appointment.
Your questions
Frequently asked questions
How do I follow up an existing ticket?
Use the existing ticket or portal conversation where possible so the history stays together. Include the ticket reference if you call.
Is support available around the clock?
Coverage depends on your agreement. Do not assume after-hours response is included; check your service arrangements or contact PCFIXIT.
Should I allow an unexpected remote connection?
Verify the request first. If you are unsure, stop and contact PCFIXIT using our published number or the technician-verification page.
Related services and next steps
PCFIXIT is based at Ste 4, 25 Township Drive, Burleigh Heads QLD 4220. Office visits are by appointment. View our service areas.
Talk to PCFIXIT
Need to speak with us?
Have your ticket reference and a short description of the problem ready.