Inconsistent support
Remote staff receive different levels of assistance depending on their location or who they happen to contact.
Managed IT Services Australia
Remote Managed IT Services for Australian Businesses
PCFIXIT provides Australia-wide remote managed IT services for small businesses, distributed teams and organisations that need reliable support without employing a complete internal IT department.
We support agreed parts of your technology environment through a structured remote helpdesk, endpoint management, patching, Microsoft 365 administration, cybersecurity, backup and ongoing technology guidance.
Whether your staff work from one office, several states or from home, ProactivCare provides a consistent way to request support and manage supported users and devices.
Established 2007Long-term business IT experience
Australia-Wide RemoteSupport for distributed teams
Structured HelpdeskA clear support process
Typically 1–50 StaffDesigned for smaller businesses
Consistent support everywhere
Your team should not need a different IT provider in every location
Remote and interstate staff still depend on Microsoft 365, secure identities, maintained devices, reliable backup and timely help when something goes wrong.
PCFIXIT provides a common support process for supported users and devices across Australia. Staff know where to request help, incidents can be prioritised and tracked, and the underlying technology continues to be managed even when nobody has opened a ticket.
Unmanaged devices
Laptops operating outside the main office can fall behind on patching, security and backup.
Cloud sprawl
Microsoft 365, user access and SaaS applications grow without clear administration or ownership.
National remote capability
What PCFIXIT can manage remotely
Remote delivery is well suited to the technologies many smaller businesses rely on every day. Exact inclusions depend on the selected ProactivCare plan, supported environment and agreed scope.
01
Remote Helpdesk
Structured assistance for supported users, devices, applications and everyday IT issues.
02
Endpoint Monitoring
Ongoing visibility and management for supported Windows business devices.
03
Operating System Patching
Managed deployment and oversight of supported operating system updates.
04
Application Patching
Maintenance of supported third-party software to reduce application exposure.
05
Microsoft 365
User, licensing, email, collaboration, identity and supported security administration.
06
Identity & Access
MFA, authentication and access controls for supported business accounts.
07
Cybersecurity
Layered protection across people, identities, endpoints, applications and cloud services.
08
Endpoint Backup
Managed backup, monitoring and restore assistance for supported endpoints.
09
Microsoft 365 & SaaS Backup
Independent protection for supported cloud business data.
10
User Onboarding
Consistent account, access and device preparation when people join the business.
11
User Offboarding
Structured removal and review of supported access when employment ends.
12
Technology Guidance
Practical recommendations aligned with operations, risk and future requirements.
Meet ProactivCare
Choose the level of protection and resilience your business needs
Each ProactivCare tier begins with structured technology management. Higher tiers add stronger controls, deeper monitoring and greater recovery and incident-readiness capability.
ProactivCare
Core managed IT for day-to-day support and properly maintained technology.
- 8×5 remote helpdesk
- Endpoint monitoring and patching
- Microsoft 365 administration
- Security and MFA baseline
- Endpoint and SaaS backup
ProactivCare+
Stronger protection around users, Microsoft 365, endpoints, applications and identity.
- Everything in ProactivCare
- Enhanced endpoint and identity protection
- Email, DNS and web security controls
- Application control and awareness controls
- Optional 24×7 remote helpdesk
ProactivCare++
Advanced monitoring and resilience for higher operational or cyber risk.
- Everything in ProactivCare+
- Advanced security monitoring
- Zero Trust and security hardening
- Incident-response readiness
- Risk, recovery and resilience planning
Remote-first service delivery
How remote managed IT support works
Supported staff contact the helpdesk through the agreed phone, email or client-portal channels. Requests are logged, prioritised and assigned through a structured support queue.
With authorised remote-support and management tools in place, PCFIXIT can troubleshoot many user issues, maintain supported endpoints, administer Microsoft 365 and monitor agreed backup and security services without requiring a site visit.
Where physical work is required outside the Gold Coast, PCFIXIT will discuss the practical options and responsibilities before work proceeds. Remote service does not imply nationwide onsite attendance.
Security for distributed teams
Business data and identities extend beyond the office
Remote work changes where people connect, but it does not reduce the need for consistent security. PCFIXIT manages agreed controls across user identities, endpoints, Microsoft 365, applications, backup and recovery.
Recognised Australian guidance—including the ASD Essential Eight—and the SMB1001 framework can help structure cyber-maturity discussions. Controls are selected according to the organisation’s systems, risks and operational needs.
Identity & Multi-Factor Authentication
Endpoint Protection & Patching
Application Control
Microsoft 365 Security
Endpoint & SaaS Backup
Monitoring, Recovery & Resilience
Who it suits
Managed IT for smaller and distributed Australian businesses
PCFIXIT typically supports organisations with approximately 1–50 staff that rely on technology but do not want to build a complete internal IT function.
One-office businesses
Businesses whose systems, Microsoft 365 and supported devices can be managed effectively through a remote service model.
Distributed teams
Organisations with staff working across several states, branches, home offices or client locations.
Gold Coast businesses
Local organisations that need remote management together with access to Gold Coast onsite support.
Getting started
A structured onboarding process for remote support
PCFIXIT first needs to understand the business, the supported users and devices, Microsoft 365 environment, existing access, backup position, security requirements and any limitations affecting remote delivery.
01
Discovery
Discuss users, locations, technology, risks, support challenges and business priorities.
02
Environment Review
Review relevant systems, documentation, access, dependencies and current controls.
03
Scope & Onboarding
Agree the service scope and establish the tools, access and support processes required.
04
Ongoing Management
Provide structured support, maintenance, monitoring and technology guidance.
Frequently asked questions
Australia-wide managed IT FAQs
Can PCFIXIT support businesses anywhere in Australia?
PCFIXIT provides remote helpdesk, endpoint management, Microsoft 365, backup and security services for supported users and devices across Australia. Suitability depends on the environment, service scope and whether any essential work requires regular onsite attendance.
Does Australia-wide support include onsite visits?
The national managed service is remote-first and does not imply onsite attendance throughout Australia. Where physical work is required outside the Gold Coast, PCFIXIT will discuss the practical options, responsibilities and any third-party arrangements before work proceeds.
How do remote staff request IT support?
Supported staff use the agreed phone, email or client-portal channels. Requests are logged, prioritised and assigned through the helpdesk process rather than relying on informal messages to an individual technician.
What are the standard support hours?
Standard ProactivCare helpdesk coverage is 8×5. Optional 24×7 remote helpdesk coverage is available with ProactivCare+ and ProactivCare++, subject to the agreed service scope.
Can you manage Microsoft 365 remotely?
Yes. PCFIXIT can administer supported Microsoft 365 users, licensing, Exchange Online, Teams, SharePoint, OneDrive, identity and relevant security settings remotely.
Can you manage new-starter and departing-user access?
Yes. A defined onboarding and offboarding process can help prepare supported accounts and devices for new staff and remove or review access when employment ends.
Is backup included in ProactivCare?
ProactivCare can include managed endpoint backup and independent Microsoft 365 and supported SaaS backup, together with monitoring, restore assistance and recovery testing according to the agreed scope.
Can PCFIXIT replace our current IT provider remotely?
Yes, where the environment is suitable. PCFIXIT reviews existing access, documentation, systems, risks and dependencies before planning a controlled transition.
Start with a conversation
Give every supported employee a consistent way to get help
Tell us where your staff work, what technology they rely on and what is not working in the current support arrangement. PCFIXIT can assess whether a remote managed-service model is suitable.