Users and licensing
Review user requirements, assign suitable licences and organise account changes as staff join, move roles or leave.
PCFIXIT Business IT Solutions · Gold Coast
Microsoft 365 support for Gold Coast businesses
Get help with business email, Microsoft 365 administration, account security and a planned move from your existing email platform.
PCFIXIT helps businesses manage Microsoft 365 as part of their everyday operations. We work through your users, devices, data and access requirements so the service fits the way your team works.
Everyday administration
Support beyond setting up a mailbox
Adding a user is only one part of managing business email. Access, devices, shared information and staff changes all need an owner.
Email and collaboration
Help with supported email, shared mailboxes, calendars and collaboration tools, with permissions based on what each person needs.
Account and device security
Review authentication, administrative access and supported device controls. Available features depend on your licences and environment.
Moving to Microsoft 365
Plan the migration before changing email delivery
We can assess moves from Google Workspace, cPanel and other email platforms. The migration method depends on the source, access available and the data you need to retain.
Discover
Identify mailboxes, aliases, shared addresses, calendars, contacts, domain access and any applications that send email.
Prepare and move
Agree the migration scope, prepare accounts and access controls, then coordinate data transfer and changes to email delivery.
Check and hand over
Test sending and receiving, help reconnect supported devices and explain any remaining actions or data limitations.
Email-only migration methods do not automatically move calendars, contacts or files. We identify these separately when scoping the project. Microsoft explains the available migration approaches.
Protection and ownership
Know who manages your data and access
Agree who approves new users, how departed staff access is removed and which data needs separate backup. Your proposal should identify the supported services, licensing responsibilities and any project work outside ongoing support.
Explore backup and recovery planning, including recovery needs for business cloud data.
Your questions
Frequently asked questions
Can you take over an existing Microsoft 365 environment?
Yes. We first review administrative access, licensing, configuration and your current support arrangement, then agree the work required to take over management.
Can we keep our business email addresses?
Usually, where your business controls the domain and the required accounts. We check domain ownership and DNS access before planning the change.
Will everything migrate automatically?
No. Email, calendars, contacts and files may require different migration methods. We confirm what is included, what needs separate handling and any limitations before proceeding.
Is ongoing support included with Microsoft 365 licensing?
Licensing and IT support are different services. Your proposal identifies the licences, administration, user support and project work included.
Related services and next steps
PCFIXIT is based at Ste 4, 25 Township Drive, Burleigh Heads QLD 4220. Office visits are by appointment. View our service areas.
Talk to PCFIXIT
Make Microsoft 365 easier to manage.
Tell us how many people use your systems, where email is hosted and what you need to improve.