PCFIXIT Business IT Solutions · Gold Coast · Established 2007
Need urgent IT help? Start with the right support channel
Call 07 5522 1120 and explain what has stopped working, how many people are affected and whether you are an existing client. Availability, response and after-hours support depend on your agreed service arrangements.
Burleigh Heads office by appointment · Phone 07 5522 1120
Existing ProactivCare clients
Use the support and escalation channels in your service agreement. Log the issue in the client portal where possible, include the affected business services and follow your agreed urgent-contact process.
New enquiries and one-off incidents
Contact us to discuss whether we can assist. Do not assume immediate attendance or 24/7 engineer availability. We need to confirm scope, access, capacity and any applicable charges before accepting work.
- Describe the problem and when it began.
- Explain which systems and users are affected.
- Tell us whether data loss or account compromise is suspected.
- Provide a safe callback number; do not send passwords.
Monitoring is different from staffed support
Automated monitoring may run around the clock, while staffed helpdesk hours and response targets vary by agreement. Website enquiry forms are reviewed during business hours and should not be relied on for urgent notifications.
Questions before you enquire
Do all clients receive 24/7 emergency support?
No. After-hours coverage and escalation arrangements depend on the agreed service. Refer to your contract or contact us to confirm.
Does submitting an enquiry guarantee an immediate response?
No. General web enquiries are reviewed during business hours. Existing clients should follow their agreed urgent-support process.
Can a new business request urgent help?
Yes, you can contact us to discuss the issue. Acceptance and timing depend on scope and availability.
Explore related services
PCFIXIT is based at Ste 4, 25 Township Drive, Burleigh Heads QLD 4220. Office visits are by appointment.
Discuss the right next step
Tell us what you need, your location and the systems involved. We will discuss suitability, scope and the next step before work is agreed.