How to Arrange IT Support for Your Gold Coast Office

To arrange office IT support, contact PCFIXIT with the location, affected systems and business impact. We can discuss whether the issue is suitable for remote support or needs an arranged onsite visit.

For new enquiries

1. Send an enquiry or call 07 5522 1120.
2. Tell us your business name, suburb, contact number and what has stopped working.
3. Include how many people are affected, when the problem began and any relevant error message.
4. Discuss the proposed work, charges and availability before an appointment is confirmed.

An enquiry does not reserve an appointment. Please wait for confirmation before travelling to our office or arranging staff around an onsite visit. Do not submit passwords or authentication codes through the form.

For existing ProactivCare clients

Use the client support options for your agreement. Record the affected users and the business impact so the request can be assessed appropriately. For urgent assistance, use the contact and escalation arrangements in your agreement; the general enquiry form is not an emergency notification channel.

Remote, onsite or office assessment?

Remote support may suit software, email and configuration issues where a connection is available. Onsite support may be appropriate for networks, connected equipment or faults that need investigation at the premises.

Hands-on computer assessments are available by appointment at Ste 4, 25 Township Drive, Burleigh Heads QLD 4220. Contact us before bringing equipment in.

Need ongoing support?

If recurring faults or unclear responsibilities are affecting your business, review our Gold Coast managed IT services and questions to ask an IT provider. See service areas for local support information.

Get help with the next step

Send PCFIXIT an enquiry or call 07 5522 1120. Tell us what is affected and how it is interrupting your work. We will discuss the suitable support option, availability and scope before you proceed.